If
your question is not stated below, please
send us an e-mail
with your queries |
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What
deposit is required?
Reservations will be made, subject to availability,
upon receipt of a 30% deposit
Bookings will be considered provisional until payment
has been received.
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When
is the final payment due?
Final payment must be received 9 weeks before arrival
date, or at the time of booking, if your holiday is
within that period. If booking airport transfers,
this will be payable at the same time.
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Do
you offer holiday insurance?
Not at the moment but we strongly recommend that you
take out holiday,
medical and cancellation insurance.
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What
is your cancellation policy?
Cancellations by you or any other member of your party
must be in writing
Calculated from the date we receive your notification,
cancellation charges are as follows:
Up to 9 weeks before arrival - loss of deposit
7 - 8 weeks before arrival - 50% of total cost
5 - 6 weeks before arrival - 75% of total cost
4 weeks or less before arrival - 100% of total cost
An administration fee will be charged on all refunds
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Can
we have extra people to stay?
The capacity of each apartment/villa cannot be exceeded
without prior arrangement
Only those persons named on the booking form may occupy
the property
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Do
you offer discounts for long lets?
Yes we do, especially in winter. Please enquire.
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Can
we arrive early?
Your property will normally be available from 3pm. If you have an early arrival
time it is often possible to leave your luggage in
the property and enjoy the pool and surrounding areas
while the property is prepared for you. |
Can
we vacate the property late?
We ask that you vacate the property by 10am on your
day of departure. If you have a late flight and would
like to stay longer in your property, we can usually
arrange a later departure time but this must be done
in advance.
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Are
your changeover days flexible?
Most properties are flexible throughout the year although some prefer not to have Sunday arrivals. Please
enquire if in doubt.
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Do
you arrange transfers to and from the airport?
Yes, we do and strongly recommend it as taxis are
generally more expensive and not always available.
Please click
here for further details.
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Do
you arrange car hire?
Yes we can arrange for your hire car to be collected
from the airport or delivered free of charge to you
apartment or villa. Please click
here for further information.
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Can
we book a property online?
You will need to contact us first, either by phone
or email, to confirm availability. The booking form
can then be completed online and submitted to us and
your deposit paid.
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Do
you accept credit cards?
Unfortunately not; payment can be made by cheque or
bank transfer.
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Do
you provide food packs?
Some properties provide basic complimentary food packs
on your arrival, whilst others are provided on request
at an additional charge. Please check with us.
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Can
we hire cots and highchairs?
Cots and highchairs are available at most properties.
Some are free of charge, whilst for others, there
is a nominal fee. Please enquire at the time of booking. |
Is
maid service provided?
Unless stipulated otherwise, all properties have a
weekly clean, linen and towel change and an additional
mid-week towel change |
Do
you arrange flights?
No, we don’t but if you go into our links
page, it will link you to various airlines. |
Can
we rent for less than one week?
It is sometimes possible to rent for less than one
week, particularly in mid or low season. We do not
rent for less than 3 days. |
What
happens if we break something?
Where properties do not charge a deposit for breakages,
we ask you to replace any simple items, report major
ones and pay for them before you leave. |
What
is included in the rental rate?
Weekly rental prices are inclusive of gas, water and
electricity charges.
We cannot, however, be held responsible for the failure
of these public services. |
What
happens if we have a problem with the property during
our stay?
All properties have local managers
and you will be provided with their contact details
before your arrival. Please contact them immediately
if you have a problem. If it is not resolved to your
satisfaction, please call us. If we don’t know
about it, we can’t help you. |
Do
any facilities close during the year?
Swimming pools and snack bars in many resorts close
from November to April. Some restaurants also close
for short periods in winter, allowing staff to take
their annual leave. |
Can
you guarantee that there will be no building works
nearby?
Buildings works are being carried out all the time
in every country. This is particularly so in the Algarve,
where there is currently a lot of development. We
monitor the situation as closely as possible and will
inform you of any works that may affect your stay. |
Is
there a telephone available in each property?
As most people have mobile/cell phones these days,
the rental properties no longer have telephones in
them. Please ensure that your mobile/cell phone will
work in Portugal before leaving your country of residence,
particularly if you have a pay-as-you-go contract. |
Where
do we collect the key?
Details of key collection will be sent to you within
4 weeks of your arrival date. |
Can
you arrange babysitting?
Yes, in most instances we can book it for you or give
you the number of the sitter so that you can make
your own arrangements. |
What
is the electricity voltage in Portugal?
220/240 volts at a frequency of 50-60 Hz. |
Are
pets allowed in the properties?
No. |
Do
winter lets including cleaning and laundry changes?
Monthly winter rates always include a weekly clean
unless specified otherwise. |
Are
there any surcharges for Christmas and New Year?
Unless the rate is specified, there is a 20% surcharge
from 22 December to 3 January. |
