Frequently Asked Questions
What deposit is required?
If your holiday is more than 11 weeks away, a 30% deposit is required to secure the reservation. If your holiday is less than 11 weeks away, the full amount must be paid immediately. Bookings will be considered provisional until payment has been received.
When is the final payment due?
Final payment must be received 9 weeks before the arrival date or at the time of booking if your holiday is within that period.
Do you offer holiday insurance?
Not at the moment, but we strongly recommend that you take out holiday, medical and cancellation insurance.
What is your cancellation policy?
Cancellations by you or any other member of your party must be in writing.
Calculated from the date we receive your notification, cancellation charges are as follows:
Up to 9 weeks before arrival – loss of deposit
7 – 8 weeks before arrival – 50% of total cost
5 – 6 weeks before arrival – 75% of total cost
4 weeks or less before arrival – 100% of total cost
If the outstanding balance is not received within 6 weeks of the holiday, the holiday will be cancelled without further notice, the dates released and any deposits held will be forfeited.
An administration fee will be charged on all refunds.
Can we have extra people to stay?
The capacity of each apartment and villa cannot be exceeded without prior arrangement.
Only those persons named on the booking form may occupy the property. Local managers will refuse entry to any additional guests.
Do you offer discounts for long lets?
Yes we do, especially in winter and spring. Please enquire.
Can we arrive early?
Your property will normally be available from 3pm. If you have an early arrival time it is often possible to leave your luggage in the property and enjoy the pool and surrounding areas while the property is prepared for you. If it is vacant, you can check in immediately.
Can we vacate the property late?
We ask that you vacate the property by 10am on the day of departure. Most properties do not have luggage storage facilities and it is your responsibility to check with us first before booking a late flight home. If you would like a late checkout, we will try and accommodate you but cannot guarantee it. This must be requested and booked in advance and a charge will apply.
Are your changeover days flexible?
We are fully flexible on changeover days and length of stay, providing that they fit in with other bookings. Please check dates with us before booking flights to ensure that you get the property of your choice. Our calendars are always up to date with all confirmed bookings but you cannot see a pending booking.
Can we book a property online?
You can contact us first, either by phone or email, to confirm availability. Alternatively, a booking form can be completed online but this does not guarantee the booking or availability.
Is there an age restriction for people booking?
Yes, bookings are not accepted from anyone under the age of 18.
How do we pay for our accommodation?
Payment can be made by bank transfer to Getaways Vacation Rentals, without charge. Payment by PayPal, credit card or debit card, will incur a 3.5% surcharge (4% from the USA and Canada).
Do you arrange transfers to and from the airport?
Yes, we do and strongly recommend it as taxis are generally more expensive and not always available. Please click here for further details. If you are on a late night flight, we will give the key to the driver, who knows exactly where the apartments and villas are located.
Do you provide welcome food packs?
Most properties provide basic complimentary food packs for your arrival. A more comprehensive pack for night time arrivals can be ordered in advance. Click here for further details.
Can we hire cots and highchairs?
Cots, highchairs and pushchairs are available for hire at all properties. Baby bouncers for infants are provided free of charge. Click here for further details.
Is maid service provided?
Unless stipulated otherwise, all properties have a weekly clean, linen and towel change and an additional mid-week towel change. Additional cleaning and linen changes are available at an extra charge and must be requested in advance.
What is included in the rental rate?
Weekly rental prices include cleaning and all utilities such as water, gas and electricity charges. Some properties have an additional charge for extra guests. This does not apply to infants under the age of 2 years.
Can we rent for less than one week?
It is sometimes possible to rent for less than one week, particularly in mid or low season. We do not rent for less than 3 days.
What happens if we break something?
Where properties do not charge a deposit for breakages, we ask you to replace any simple items, report major ones and pay for them before you leave.
What happens if we have a problem with the property during our stay?
All properties have local managers and you will be provided with their contact details before your arrival. Please contact them immediately if you have a problem. If it is not resolved to your satisfaction, please call us. If we don’t know about it, we can’t help you.
Can you guarantee that there will be no building works nearby?
Building works are being carried out all the time in every country. We do not usually know in advance of any development but always look out for it and how it may impact our guests and in such circumstances, we monitor the situation as closely as possible and will endeavour to inform you of any works that may affect your stay.
Where do we collect the keys for our accommodation?
Details of key collection will be sent to you after full payment has been received.
Are pets allowed in the properties?
No, all pets are strictly forbidden. If a guest arrives with a pet, entry to the property will be refused.
Do any facilities close during the year?
Swimming pools and snack bars in many resorts close from November to April. Some restaurants also close for a short period in winter, allowing staff to take annual leave.
Do you arrange flights?
No we don’t, but if you go to our links page, it will link you to various airlines.
Are towels and linen provided?
All bed linen and bathroom towels are provided. You will need to take your own beach towels to use around the pool.
What is the electricity voltage in Portugal?
220/240 volts at a frequency of 50 – 60 Hz.
Do winter lets include cleaning and laundry changes?
Monthly winter rates always include a weekly clean unless specified otherwise.
Is there a minimum stay in July and August?
There is a minimum stay of 7 nights in most properties, in July and August. Villa VM-7 has a minumum of 2 weeks and Parque da Corcovada apartments, a minimum 10 night stay.
Will I need to take travel adaptor plugs?
Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
What is the time in Portugal?
Portugal is the same time as the UK and Ireland. Greenwich Mean Time is observed during the winter months. During the Summer, the time is put forward 1 hour from 2am on the last Sunday in March until 2am on the last Sunday in October, which makes it GMT plus one hour.
Is there a telephone available in each property?
As most people have mobile/cell phones these days, the rental properties no longer have telephones in them. Please ensure that your mobile/cell phone will work in Portugal before leaving your country of residence, particularly if you have a pay-as-you-go contract.